Open Windows Services and stop the Apache Tomcat service.If an unsupported Java version is installed, the following is recommended. The service will not work using the 64-bit version of Java.Īfter ShareScan v6.3 Oracle JRE platform has been changed to Amazon Corretto.Ī common problem of a Java version mismatch is the Apache Tomcat service not starting. Newer java versions than mentioned above are known to cause issues and are not supported. Note: the 32-bit version of Java must be used regardless of the OS bitness, since Apache Tomcat is a 32-bit application. Kofax recommends using the latest versions to ShareScan to receive the available security fixes. Java versions are updated with ShareScan releases.
This article provides requirements for Java Runtime Environment when running ShareScan 6.x and 5.x.
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